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Tenant Protection Rent Regulated Units

The Strongest Tenant Protections in Decades
by Darryl C. Towns

Rent regulated tenants enjoy numerous rights, particularly with respect to rents, leases and services. To exercise these rights you must file the appropriate DHCR application or complaint form. All tenant forms can be found at http://www.nyshcr.org/Forms/Rent/#tenant

Access to Your Apartment's Rent History

Apartment rents are registered annually by building owners with DHCR's Office of Rent Administration (See: Rent Regulated Building Search). Under law, the rent information provided is confidential and can only be released to the apartment's legal tenant, the building owner, or their authorized representative.

You can access the rent history of your apartment in one of the following ways:

  1. Call the Rent Infoline at 718-739-6400. The rent history will be printed and mailed directly to the apartment/building address.

  2. Visit a Borough/District Rent Office in person and bring proof of tenancy such as a lease, utility bill and a photo ID. You will be required to complete an Access to Records form and the rent history will be printed and given to you at the office.

  3. Mail an Access to Records form to the attention of "Records Access Officer" at Gertz Plaza, 92-31 Union Hall Street Jamaica, New York 11433. You must include proof of tenancy. The rent history will be printed and mailed to you.

  4. If your name and tenancy is currently on file, you can access your rent history by email, by contacting ORAFoil@nyshcr.org. If you are a new tenant, and are not on file with our office, you will need to scan and attach proof of tenancy.

Limits on Rent Increases

The Rent Guidelines Boards (one in New York City and one each in Nassau, Westchester, and Rockland counties) set maximum allowable rates for rent increases in stabilized apartments for one and two-year lease renewals. These guideline rates are set once a year and are effective for leases beginning on or after October 1st of each year.

New York State law provides for a vacancy lease increase that cannot exceed 20% for new tenants moving into rent stabilized apartments. Rents can also be increased during the lease period, usually in one of three ways:

  1. With the written consent of the tenant in occupancy if the owner increases services or equipment or makes improvements to an apartment

  2. Without the written consent of DHCR if the owner increases services or equipment or makes improvements to an apartment while it is vacant

  3. With DHCR approval if the owner installs a building-wide major capital improvement

Overcharge Refunds for Rent Stabilized Tenants

If a tenant files a rent overcharge complaint (http://www.nyshcr.org/Rent/InfobyTopic.htm#overcharge) with HCR and HCR issues a written order finding the complaint valid, the legal rent will be reduced and the owner will be directed to refund the overcharged amount to the tenant.

Rent Reductions if Owner Fails to Provide Services

Rents may be reduced if the owner fails to provide required or essential services or fails to make necessary repairs for an individual apartment or building-wide. Examples include lack of heat/hot water, unsanitary common areas (halls, lobby), and broken door locks. If a tenant files a Decrease in Service Complaint (http://www.nyshcr.org/Rent/InfobyTopic.htm#services) with DHCR and DHCR finds the complaint valid, a written order will be issued that reduces the rent and the reduction will remain in effect until services are found to be restored.

Tenants can report conditions that require emergency repair or have caused them to vacate the apartment on a new online complaint form Application for Decreased Services - Individual Apartment Emergency Conditions. These complaints will be treated as a first priority. Tenants can visit a Borough/District Rent Office, to access a computer and receive assistance from DHCR staff in filing the online form.

Option to Renew Lease

Tenants must be given an opportunity to renew their lease for one or two years on the current terms and conditions. The renewal is to be offered several months in advance of the expiration of the existing lease and at the rates set by the Rent Guidelines Board. Tenants have the right to file written release complaints with DHCR (http://www.nyshcr.org/Rent/InfobyTopic.htm#leases)

For additional information and other topics select http://www.nyshcr.org/Rent/infobytopic.htm

Additional Resources

NYC Department of Buildings: http://www.nyc.gov/html/dob/html/home/home.shtml
NYC Department of Housing Preservation & Development: http://home2.nyc.gov/html/hpd/html/home/home.shtml
NYC Rent Guidelines Board: http://www.housingnyc.com


Rent Info Line: 718-739-6400
Assistance available in multiple languages

Last updated on 04/25/12