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Homes and Community Renewal

DHCR's Toll-Free Mitchell-Lama & Housing Authority Complaint Line

Mitchell-LLama Info Line:
1-212-480-7343


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Tanpri rele nou nao 1-212-480-7147 pou jwenn sèvis èd gratis nan lang
전화1-212-480-7147 로 무료 언어 지원 서비스를 요청하십시오.

The NYS Division of Housing & Community Renew launched a complaint line for tenants of State-supervised Mitchell-Lama properties in 2010 which now also handles tenant concerns of State-supervised Housing Authorities.

The Office of Housing Management is responding to complaints on the toll-free line -- 1-866-463-7753. Tenants in State-supervised Mitchell-Lama and Housing Authority developments can register complaints about their apartment, building or complex twenty-four hours per day. The line is currently answered from 9 AM to 5 PM but tenants can also leave a voicemail message after business hours. All complaints received on the toll free number will be responded to on an expedited basis and all voicemail messages will be acknowledged within two business days.

Last Updated: 04/07/15