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Homes and Community Renewal

2009-B-09: Mitchell-Lama Automated Waiting List, New Public Access Function - Update Contact Information

To: All Housing Companies
     Owners, Managing Agents and Site Managers

From: Robert Damico, Downstate Director
          Housing Management Bureau

Date: June 17, 2009

Subject: Mitchell-Lama Automated Waiting List,
             New Public Access Function - Update Contact Information

DHCR is adding a new Update Contact Information public access function to its website within the next week which will enable admission applicants to submit requests to update Automated Waiting List (AWL) contact information online, thereby facilitating the process for themselves as well as for housing companies.

Please insure that staff members assigned to AWL administration and maintenance familiarize themselves with the directions for the applicant and housing company components of the new function on the reverse side of this page. The AWL Main Menu will alert housing company staff when online update requests have been received and staff should be instructed to process them promptly.

If you have questions concerning the AWL public access functions, please contact Veda Ramos at (212) 480-7345 or If you wish to update the housing company contact information available on DHCR's website, please contact your assigned representative or Mohammed Siddiqui at (212) 480-7340 or

- Robert Damico

New York State
Division of Housing and Community Renewal

Mitchell-Lama Automated Waiting List
Update Contact Information Public Access Function


1. Go to DHCR's homepage at: and select:

2. Select the housing development from the dropdown list. Enter your AWL application number and the name of the head or co-head of household and click the Submit button. If entries match an active admission application record exactly, a Contact Information Update form will be retrieved; if not, a "No records were found that match your request" message will be displayed and you should contact the housing company for further direction.

3. Complete the Contact Information Update form in its entirety, including email address and telephone numbers (if any), and click the Submit button. A Help button is available in the upper right of the screen, if needed.

4. If required fields have been completed correctly, a "Your request has been successfully submitted" message will be displayed and a confirmation email will be sent to you automatically. You should receive a second email advising whether your request was accepted or rejected within two weeks. If you don't receive the second email, or if it states that your request has been rejected, contact the housing company for further information.


1. The housing company's AWL Main Menu will contain a new item labeled Applicant Contact Information. When an applicant submits an online update request this menu item will be followed by a red "ATTENTION: ONLINE UPDATES PENDING" alert. When the alert appears, select Applicant Contact Information for a list of pending requests. Select the confirmation number of each request to view current contact information (on left) and requested changes (highlighted on right). Review each request and accept or reject it. If you reject a request, you must enter a "reason for rejection".

2. When you accept or reject a request, a "Transaction was successful" message will be displayed and:

(a) if accepted, the new information will be reflected in the AWL, the Application History tab will identify the transaction as an online update request, and the applicant will automatically be emailed advising that the request was accepted;

(b) if rejected, the applicant will automatically be emailed advising that the request was rejected and that the housing company should be contacted for further information and direction.

3. The "ATTENTION: ONLINE UPDATES PENDING" alert will disappear when all pending updates have been accepted or rejected. Note that records of all update requests are maintained in Applicant Contact Information by status and can be referenced by selecting the appropriate status (accepted, rejected or pending) from the dropdown list. No paper documentation of these transactions is required.

Last updated on 05/12/10